� |
|
||
� |
InformationVehicle length, height limits and weight limitsVehicle lengths, for calculating fares, are taken as in the manufacturer�s specifications. Modifications or attachments may be subject to a surcharge. Maximum overall limits per vehicles are: Seacat (74metre): Seacat (81metre): SuperSeacat (100 metre): Departure timesPlease note that all scheduled departure times on this website are local. Generally, the time in France and Belgium is one hour ahead of that in the UK. Unaccompanied childrenWe regret that we are unable to carry children under the age of 16 unless they are accompanied by an adult, parent or guardian. AnimalsThe Company is participating in the current PETS passport scheme. Separate terms and conditions apply to all bookings involving pets.� Please contact the Company for further information. Check-inAll passengers and their vehicles must check-in not less than 30 minutes before departure time shown on the booking confirmation. Disabled passengersWe are pleased to make arrangements for anyone who requires assistance at Ports or on board the Seacat or Superseacat services. Please let us know 24 hours in advance by contacting the Port of departure. InsuranceYou are strongly advised to take out adequate travel insurance, including protection against loss of or damage to baggage, personal effects and lost or stolen booking confirmations as well as medical and vehicle cover. ConditionsConditions of carriagePassengers, their luggage, and vehicles and goods are carried on services subject to the Company�s current Conditions of Carriage of Passengers, Luggage, Vehicles and Goods by Ship. These conditions are available on request or may be inspected at Hoverspeed offices and check-in desks. All contracts for the carriage of passengers, luggage, vehicles and/or goods on SeaCat and SuperSeaCat services are subject to the Athens Convention of 1974. Further details of the protection and exclusions applicable due to these Orders are contained in the full terms and conditions of carriage, which are freely available upon request. On Services Operated by Other Carriers: Passengers, their luggage, effects and vehicles and goods are carried on other transport subject to the regulations and Conditions of Carriage of the Carrier or Carriers involved. Any ticket issued for or used on such other transport shall be issued by the Company as agents only for the Carrier or Carriers concerned. ReservationsConfirmation of booking can only be issued against payment in full. Telephone bookings are held on seven day option and all bookings can only be confirmed by remittance of full fare or a 10% deposit of full fare for each vehicle and passenger(s). Deposits are non-refundable. Balance of fare is payable at least 6 weeks before departure. Where the total value of a booking is less than �25.00 the full fare is payable immediately and deposits cannot be accepted. Bookings include all port charges. Whilst reservations may be made for specific crossings, under exceptional circumstances the Company may have to alter travel arrangements. When reservations are issued on an �open� basis, travel arrangements will be confirmed subject to availability of space. Incorrect information submitted to the Company at the time of booking may result in fares being amended at time of check-in. We would remind you that, once issued, the bookings are not interchangeable. These conditions and any contract to which they apply shall be governed and construed for all purposes and in all respects in accordance with English law.� Any dispute concerning the same shall be determined according to English law by the Courts of England to the exclusion of the jurisdiction of the Courts of any other country. Fuel costsAny increases in fuel costs to the Company occurring after acceptance of booking and before the date of travel may be passed on to the booking holder in the form of a fuel surcharge payable to the Company before commencement of journey. All bookings are accepted on this basis and any fuel increases over and above 10% may be levied on passenger and/or vehicle bookings by the Company. Booking validityStandard single and return bookings are valid for 12 months from date of commencement of travel. Open dated bookings are valid for 12 months from the date of issue. Customers using 5-day special fares must return on or before the first crossing, 120 hours after arrival on the Continent. Apex fares (if applicable)Offers listed are for travel in 2002 and bookings must be made 24 hours before travel. These fares are subject to limited promotional space availability, and must be requested at time of booking. These fares are valid for standard or 5 day returns for a car and up to 9 passengers, supplements will be charged for camper-vans, vans, motorhomes and additional passengers. Different fares are available for motorcycles, caravans etc. Only firm bookings with full payment will be accepted. A 50% cancellation fee applies. Cancellation feesUnused bookings are refundable, subject to a cancellation fee of 15% of the fare for cancellations made before the scheduled journey date. Cancellations made on the scheduled journey date are subject to a fee of 25% of the fare (separate conditions apply for groups, please consult appropriate brochures which are available on request). Apex Fares: for bookings cancelled in advance of outward travel date a cancellation fee of 50% will be charged.� Unused portions of bookings are non-refundable. Refunds(i) Standard Fares:� At the Company's sole discretion unused bookings are refundable upon application in writing to the Company.� A cancellation / �no-show� fee will be calculated as above. Refunds made on partially used bookings are calculated by deducting the appropriate single journey tariff from the total booking price before applying cancellation/�no-show� charges. (ii) Special Return Fares:� Fares are conditional on both outward and return journeys being made within the specified time. Passengers who fail to return by the time specified will be liable for the full standard fare applicable to the return crossing. No refunds will be made on unused portions. (iii) Inclusive Tours (MITX/ITX) bookings: � No refunds will be made on unused portions of these bookings when issued by the tour operator as part of an inclusive package holiday. (iv) Apex Fares:� No refunds will be made on unused portions of these bookings when the standard return fare exceeds the special offer fare. (v) Certain promotional fares and offers will be non-refundable and individual terms and conditions to these bookings should be noted. Passports, visas and health formalitiesFor travel outside the UK a valid passport and visa may be necessary. It is the responsibility of the passenger to obtain the correct documents for entry into the countries which they intend to visit or pass through, and for re-entry into the UK. Passengers without valid immigration documents will be refused carriage. Certain countries including the UK and France impose penalties if a passenger does not have the correct documents to be granted entry/re-entry into the country. Where such penalty is imposed on either the passenger or the Company, the passenger may be liable to reimburse the Company for any such penalties and ancillary costs. British Visitors Passports are no longer valid for travel to France and Belgium. � A full Passport will be required. The Company reserves the right to refuse carriage to passengers where the validity of any passenger�s travel documentation is in doubt, and any compensation payable in such circumstances shall be limited to a refund of the fare paid to the Company. No health formalities are currently required for British Citizens travelling to France and Belgium. Petrol/DieselPassengers are strongly advised that to avoid spillage, vehicle fuel tanks should only be filled to within one gallon of maximum capacity. BaggageFoot passengers are restricted to two pieces of luggage. The Company reserves the right to make excess baggage charges for excessive, bulky or very heavy baggage. Only hand baggage will be permitted for Day Trip passengers. No claims for lost or damaged baggage will be considered unless reported to the Company Representative at the normal time of baggage reclaim at your arrival port and a company claim form completed with the details at that time. Dangerous goodsDangerous goods are not accepted for carriage. Security/right to searchPassengers, their luggage, effects and vehicles may be subject to search for prohibited materials or substances.� Any such materials or substances may be seized.� Passengers refusing to be searched will not be permitted to travel. Re-routed travelIn the event of passengers and/or vehicles being transferred to another operator, passengers are not liable for any cost involved in the transfer � provided they present themselves for check-in and that their ticket/travel documentation has been validated by the Company for such transfer. The Company accepts no responsibility for any other costs incurred as a result of such re-routing and no refund will be due for passengers and/or vehicles conveyed by another operator. SchedulesSchedules are subject to change or cancellation without prior notice. The Company does not undertake that services will depart or arrive at the scheduled times or be operated by the scheduled vessels. Services may be suspended or discontinued at the discretion of the Company. The Company shall not be liable for damages suffered as a result of cancellation, diversion to another route or service, or delay in departure or arrival of the vessel. Complaints proceduresComplaints are to be put in writing giving full details within 28 days of the return date of travel.� Correspondence should be forwarded to the Customer Relations Department, Hoverspeed, International Hoverport, Marine Parade, Dover, Kent CT17 9TG. Alternatively, send an email to:�[email protected]
Data protectionThe Company and its partners may wish to contact you from time to time with offers or information which we believe may be of interest to you.� If you wish to be contacted, please send your full name and address details, including postcode, to: Market Revenue Department, Hoverspeed, International Hoverport, Marine Parade, Dover, Kent CT17 9TG, or send an email to: [email protected] Online bookingsProof of sending is not proof of receipt. The information that you submit to us, including your personal and financial information, is transmitted in encrypted form.� This ensures that all information is coded to securely transfer it across the Internet. The fares contained on this website are applicable to bookings paid for in the UK. Whilst every care has been taken to ensure that information is correct and current, all information (including fares and schedules) is subject to alteration (in whole or part) without notice. Day TripsValid for outward and return travel within the same calendar day. Excess baggage is not permitted. Day trips may commence from country of residence only. For our full terms and conditions, please contact us in writing or ask at our check-in desks.
1. General rules 1. GENERAL RULES 1) Important: 2) Definition: 3) Jurisdiction: 4) Application of law: 5) Unit: 6) Fare: 7) Damage to vehicles and persons: II. TRANSPORTATION DOCUMENT TICKET 8) Validity: 9) The passenger shall retain the ticket and present it whenever the Company or its representatives ask for it. Should the ticket be lost it shall (if not used in the interim) be reimbursed on its expiry date (1 year after date of issue). Any passenger without a ticket at the time of embarkation must acquire another. 10) Cancellations - penalties: III. RULES FOR EMBARKATION 11) Presentation: 12) Vehicle: 13) Luggage: 14) Illnesses: 15) Animals: No animal is allowed in the restaurants or self-service caf�. Dogs shall wear muzzles. IV. PASSENGER'S RESPONSIBILITY AND SPECIAL OBLIGATIONS 16) Responsibility: 17) Minors: 18) Weapons: 19) Luggage with illegal contents: 20) Vehicles fuelled by liquid gas: V. COMPANY'S RESPONSIBILITY AND RIGHTS 21) Changes in or cancellation of departures: 22) Space on board: 23) Responsibility for transporting vehicle: 24) Object of value: 25) Right of forfeiture and retention: 26) Complaints: 27) Recourse: TRANSMANCHE FERRIES Chairman of the Syndicat Mixte de |